Last modified: 18 September 2018
How We May Collect or Receive Information from You
DXN may collect or receive your personal data from you through your use of the Website in various ways. You may choose to submit your personal data and other information to us through various communication channels provided on the “Contact Us” webpage of the Website, for example, e-mail addresses, telephone numbers or online forms. You may browse the Website without revealing any personal information about yourself, however once you wish to actually use the features available on the Website, you will not be able to retain your anonymity. In order to fully meet your needs and provide you with an efficient and enjoyable experience, as well as providing access to certain features that may be of interest to you, we may require your personal information. This may include things such as your full name, postal address, phone number, email address, billing information, shipping information, financial information (debit or credit card numbers and other card information) or demographic information (information that you submit, or that we collect, that is neither personal information nor financial information; this may include, but is not limited to, zip code, postal code, hometown, gender, username, age, birth date, purchase history information, browsing history information, searching history information, registration history information, and the content of communications between you and other users over the Website). Demographic information is either “non-public information”, which consists of user history information and one-on-one communications between you and other users of the Website, or “public information”, which consists of all other demographic information. We ask that you do not enter personal information or financial information into a publicly viewed area (for example, do not use your address or password as your username, or include your name or address in written communications or item descriptions), because if you do then it will then become “public information”. You always have the option to not provide specific information by choosing not to use a particular service or feature.
Like most e-commerce websites, each time you visit the Website, we will automatically collect your IP address and the web page from which you came. In order to administer and optimize the Website for you and to diagnose any problems with the Website, we will use your IP address to help identify you and to gather broad demographic information about you.
If you choose to post messages in our feedback and contact us areas (this may include, but is not limited to Twitter, Facebook and other similar online platform), we will collect the information that you have provided. This information will be reviewed by us in order to provide customer support, diagnose technical problems and resolve disputes.
A specific file may be retained for you regarding any direct correspondence to us, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the site.
Your activities of buying, selling, and browsing habits on the Website are automatically tracked for the purpose of our own research on our users’ demographics, interests, and behavior in order to better understand, protect and serve you and our online community. This may include the site that you just came from, the one that you will visit next, your computer browser information, and your IP address.
As a global company, DXN has a number of corporate affiliates in different jurisdictions. Each of these affiliates collects, processes and determines how to process your personal information to help provide you with the services you request.
Cookies and Similar Technologies
You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.
WHAT ARE COOKIES?
Cookies are small files that are stored on your device or computer’s hard drive when you visit a website.
WHAT DO COOKIES DO?
Cookies do lots of different jobs, such as letting you navigate between pages efficiently and enhancing your experience when visiting a website. For example they can remember your preferences.
Cookies are small text files. They can’t look into your device or computer or read any personal information. Cookies can not carry viruses or install anything harmful on your device or computer.
ARE COOKIES USED FOR TRACKING?
WHAT TYPES OF COOKIES ARE USED?
We use a number of cookies; these are session cookies, persistent cookies and third party cookies. These cookies do not collect personal information.
Session Cookies: These cookies identify that the user is moving from page to page and terminate when the user stops visiting the various pages. It is then deleted when the browser is closed.
Persistent Cookies: These cookies help us to remember your settings when you revisit our Website and therefore these cookies will continue to stay on your computer even after you have visited our site.
Third Party Cookies: All cookies belong to an owner such as advertising partners and can also be set into external content from third party websites within our Website.
SHOULD I KEEP COOKIES SWITCHED ON?
We would like you to keep cookies ‘turned on’ while you visit our Website so you receive the best possible experience. However if you would like to turn off cookies you can do so by editing the settings in your browser.
Turn off cookies in Internet Explorer
>> Click here (http://windows.microsoft.com/en-US/windows7/Block-enable-or-allow-cookies)
Turn off cookies in Chrome
>> Click here (https://support.google.com/chrome/answer/95647?hl=en)
Turn off cookies in Safari
>> Click here (https://support.apple.com/kb/ph11913?locale=en_US)
Turn off cookies in FireFox
>> Click here (https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies)
Turn off cookies in Safari IOS
>> Click here (https://support.apple.com/en-gb/HT201265)
Turn off cookies in Google Android
>> Click here (https://support.google.com/chrome/answer/2392971?hl=en&ref_topic=3422740)
Information Others Collect From You
Consequently, the operators of these other websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on our Website. This concept also applies to your disclosure of information to any other parties. We encourage you to review their privacy policies and at all time remind you that we will not be responsible for their actions and/or omissions.
How We Use Your Personal Information
We use your personal information to help us efficiently operate the Website, to contact you in connection with your transactions and other activities carried out on the Website, to correct problems, to gather demographic information, to analyze data to improve your experience, enforce our DXN Distributorship Rules & Regulations, to resolve user disputes, protect against fraud or criminal activity, and inform you of offers, updates or services that might be of interest. These types of communications are known as “Operational Communications”. In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers. It is our policy not to sell or rent to any third parties of your personal information for any purpose without your express consent. We may, however, gather personal demographic data which may be disclosed in a manner that is not personally identifiable to you for the purpose of marketing analysis. This would not include your name, financial account numbers, email, or passwords.
We also use personal information to send you newsletters, information, offers that are of value to you (such as Distributor’s discounts or exclusive offers) and other promotional materials for DXN’s or third parties’ goods or services. The Website provides you with options to decline from receiving communications from the Website (other than those contained in Operational Communications). Some of these options may only be for a certain category of communications while others may be more general. If you wish to stop receiving certain communications, you have the option to do so by changing your user preferences.
In order to operate the Website, including processing your transactions and supporting your activities, it may be necessary for us to share your personal information with our third party representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, billing, affiliate programmes, email origination, receipt or support services, customer relationship management services, courier service, order fulfilment and promotional fulfilment. We require these third party entities to be bound by confidentiality agreement which prohibit the use your information for any purpose other than specifically inform without your express permission.
By purchasing, registering or making reservations for products or services offered on the Website, or electing to receive communications, or electing to participate in contests or other programmes offered or sponsored by third parties on the Website, you are providing some degree of your personal information specifically to those third parties. The third parties may use your personal information in accordance with their own privacy policies. You will need to contact the third parties to instruct them directly regarding your preferences for the use of your personal information by them. It is highly advisable for you to evaluate any third party’s privacy practices before using their services. Additionally, you agree that we may use and disclose all such information so submitted by you to such third parties in the same manner in which we are entitled to use and disclose any other information you submit to us.
In continuation to the above, any third party with whom you allow us to share your personal information is authorized to use your personal information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions and/or omissions. Those who contact you will need to be instructed directly by you regarding your preferences for the use of your personal information by them.
How We Use Your Financial Information
We use your financial information to check your qualifications, verify your identity and credibility, to bill you for products and services, and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase or engaging in any other kind of activity or transaction that uses financial information on the Website, you hereby consent to provide your financial information to our internal service providers as we determine necessary to support and process your activities and transactions, as well as to your debit or credit card issuer for their purposes. These third parties may include the debit or credit card companies and banking institutions used to process and support the transaction or activity. By purchasing, or registering or making reservations for products or services of other third parties offered on the Website, or by participating in programs offered on the Website that are administered by third parties which require you to submit financial information in order to use them, you also consent to provide your financial information to those third parties.
Special Cases in which we share Personal and Financial Information
We may disclose personal information or financial information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of DXN, its Distributors, or other visitors to the Website. Whenever personal information or financial information is disclosed under this paragraph, we may also disclose your demographic information along with it, on a non-anonymous basis.
Our Security Precautions
All of Website user information is stored on secure servers within the United States, Malaysia & Indonesia which are governed by respective country applicable law. DXN has security measures in place to protect against the loss, misuse and alteration of the information under our control, and that which is exchanged on DXN website. Our secure server software (SSL) is the industry high standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form.
How you may use the Information of other Users (For independent Distributors only).
DXN and its service providers do not tolerate “spam”. Therefore, you DO NOT have any authority or permission whatsoever to add any reference to “DXN”, “DXN Marketing” or to otherwise insinuate that any electronic message you communicate to third parties has any affiliation whatsoever with the Company. Regardless of whom it is you are communicating with — be it a purchaser, fellow Distributor, or even the Company itself — AND, regardless where the message originates from — be it from another Distributor, your business organization, or even the Company itself — ABSOLUTELY NO MESSAGES SENT BY you or your e-mail address should include any reference, or insinuation of approbation of the communication by the Company.
We do not knowingly collect, use, or disclose information from any person under age of majority. Please be aware that age of majority might differ from each territory and may not exclusively refers to any person under age of 18 years old. Anyone under age of majority is considered a child and is not eligible to utilize our services, and we ask that those under the age of majority, do not submit any personal, private, or financial information to us.
If we learn that we have collected the personal information of a child under age of majority, we will take steps to delete the information as soon as possible. Please immediately email email@example.com if you become aware that a child under age of majority has provided us with personal information.
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date.
You have the right under applicable law to access, correct, or delete the personal information that we collect. You are also entitled to object to or restrict, at any time, the further processing of your personal information. You have the right to receive your personal information in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal information.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
You may email firstname.lastname@example.org to exercise your rights. We will respond to your request in a reasonable timeframe, where possible within 30 days from received of your email. If your request is more complicated, it may take a little longer to come back to you but we will come back to you within 60 days from your request. There is no charge for most requests, but we may ask you to pay a reasonable admin fee if for example you ask us to provide a significant amount of data or anything of similar nature. We may also ask you to verify your identity before we provide any information to you. You may alter or update the personal, financial, or demographic information that you have given us by manually making the modifications in the sections of the Website in which you originally submitted that information.
How Long We Keep Your Information
We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests (described above) or so that we can comply with the law.
We will actively review the information we hold and when there is no longer legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.
How to Manage Marketing Messages You Receive
We may send you marketing communications by email if you have indicated that you are happy to receive such emails or if you have transacted with us and you have not told us that you no longer wish to receive marketing emails. You can update your preferences at any time. You can also opt out of receiving marketing emails by clicking on the unsubscribe link which we include in all our marketing emails.
Our marketing communications include information about our new and existing products and/or services, special offers we think you might like and other products or programmes which we think might be useful to you.
Please note that if you tell us that you do not wish to receive marketing emails, you will still receive service emails which are necessary for example to confirm your purchases or to update you on the status of your orders. This is so that we can perform the contract we have with you.
Please note that if you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.
** In the event of any conflict in the interpretation of these Terms and Conditions and any translation of it in any language, the English version of these Terms and Conditions shall prevail.